ROCKBROS franchise stores are an important part of the brand’s offline expansion, designed to deliver professional products and service experiences to cycling enthusiasts. Franchise partners receive support including:
The in-store shop model is a lighter retail format for established outdoor, sporting-goods, or shopping-mall retailers that want to add a dedicated cycling area within an existing store. ROCKBROS provides fixture support and recommended product assortment solutions.
The product portfolio covers professional cycling and outdoor equipment, including complete bicycles, rider and bike-mounted gear, repair tools, outdoor and snow-sports products, motorcycle sports equipment, and related categories. The source policy states that new products are introduced every month to keep assortments fresh, support store competitiveness, and help partners improve customer retention and sales growth.
Frequently asked questions about wholesale, distribution, orders, shipping, and cooperation.
| Question | Answer |
|---|---|
| Where's your factory located? |
We are a professional bicycle and cycling accessories supplier for 16 years. Our manufacturing and supply chain facilities are located in Guangdong and Zhejiang Provinces. |
| Are you a factory or a trading company? |
We have our own factory and an in-house design and R&D team, enabling us to handle the entire process from independent product development and manufacturing to direct sales. |
| Can you tell me a bit about your company? |
We specialize in bicycles, bicycle accessories, and outdoor products, including bike bags, lights, helmets, gloves, cycling apparel, shoes and other related products. We provide OEM/ODM and wholesale solutions for customers in overseas markets. |
| Do you have a factory audit report? |
Yes. Where available, we can provide factory audit reports or arrange an audit according to the customer's requirements. The exact documents depend on the factory and project. |
| Attending any trade shows soon? |
We regularly participate in major bicycle and cycling industry exhibitions and business events each year, including Taipei Cycle Show, Shanghai bicycle show, Eurobike, Vietnam exhibitions and the Canton Fair. |
| Do you have a product catalog I can look at? |
Yes. We can provide our product catalog and, where applicable, relevant product certificates and compliance documents for your review. |
| Got any certifications I can see? |
Yes. We can provide available product certifications and test reports for relevant models, such as CE, RoHS, CPSC and MSDS where applicable. |
| Are your products good for wholesale and retail? |
Yes. Our products are suitable for both wholesale distribution and retail sales. We support distributors, retailers, online sellers and other B2B customers. |
| What are these products usually used for? |
Our products are mainly used for cycling, commuting, road cycling, mountain biking, outdoor riding and daily bicycle maintenance and safety. |
| What's the newest stuff you've got in stock? |
We operate a large warehouse in China covering approximately 8,000 square meters, with many products available in stock. We also regularly launch new bicycle accessories and cycling products. |
| What's selling well right now? |
Best-selling products vary by market and season. Bicycle lights, bags, helmets, masks and other practical cycling accessories are among our popular categories. |
| Could you send me your catalog with prices? |
Yes. We can provide the latest catalog and a quotation based on your target products and quantities. Pricing varies according to MOQ, specifications, packaging, shipping terms and destination. |
| What payment methods do you take? |
We accept Alibaba trade payment, Alipay, PayPal, and T/T by bank transfer. For qualified customers and specific orders, other payment methods such as L/C may also be discussed. |
| What are your price terms? |
Our customers usually work with EXW, FCA, FOB Ningbo, or DAP terms depending on the shipping channel and destination. |
| Can long-term distributors receive better pricing? |
Yes. For long-term distributors with stable order volumes, we can discuss better pricing based on annual purchasing volume, product mix and payment terms. |
| Can you offer better margins for resellers? |
Yes. We understand that distributors and resellers require sufficient margin. Share your target market, expected annual volume and target price and we can review the pricing structure. |
| Does the price include customs duties? |
Unless specifically quoted as DDP or another duty-paid term, standard FOB/CIF quotations do not include import duties, taxes or local customs clearance charges. |
| What's the minimum deposit? |
The standard deposit is normally 30%–50%, with the balance paid before shipment. Other terms may be discussed for larger or long-term orders. |
| Can we pay using L/C or D/P? |
Yes. L/C or D/P may be considered for qualified customers and suitable orders, subject to financial and risk-control requirements. |
| Do you accept cash on delivery? |
COD is generally not available for international B2B orders. We normally use bank transfer or another mutually agreed international trade payment method. |
| Is the sample fee refundable after a bulk order? |
Yes. Once a bulk order is placed, the sample fee can generally be deducted from the bulk order amount. Mold costs are not included. |
| How do I place an order? |
Send us the product models, quantities, specifications and destination. We will prepare a quotation and PI for confirmation before arranging the order. |
| Can I mix different products in one container? |
Yes. Different products and SKUs can usually be mixed in one container, subject to packaging and container loading requirements. |
| Do you have fast shipping options? |
Yes. Air freight and expedited courier services may be available depending on destination, weight, volume and required delivery time. |
| Can you ship door-to-door? |
Yes. Door-to-door delivery can be arranged for many destinations, including suitable DDP or courier options. |
| What's the most cost-effective shipping method? |
This depends on your country, destination city, order volume, weight and required delivery time. Send us your delivery details and we can compare suitable options. |
| Do I need a customs broker? |
This depends on the shipping term. Under DDP or certain courier services, customs clearance may be handled by the logistics provider. Under FOB/CIF, destination clearance is generally arranged by the buyer. |
| What happens if a shipment is delayed? |
If a confirmed shipment is delayed due to our responsibility, we will communicate promptly and work with you on a reasonable solution according to the agreed contract and order terms. |
| What is the standard production time? |
Standard production time is usually around 20–45 days after order confirmation and deposit. Products already in stock can generally be shipped within approximately 5 days. |
| What kind of quality control do you have? |
We have quality-control procedures covering incoming materials, production, assembly, inspection and finished products. |
| What's the warranty period? |
Warranty periods depend on the product. For many products, our standard warranty is 12 months against manufacturing defects under normal use. |
| Can I get a two-year warranty? |
For long-term cooperation or specific projects, a longer warranty period can be discussed. A two-year warranty may be available for selected products. |
| Can you provide better margins for distributors? |
We understand that distributors and resellers need sufficient profit margin. Please share your target market, expected annual purchasing volume and target price, and we can review suitable commercial support. |
| Can we be your exclusive distributor in our country? |
Yes. Exclusive distribution can be discussed in selected countries and territories. We normally evaluate market size, annual sales targets, purchasing commitment, marketing investment and territory before granting exclusivity. |